Shipping & Delivery Policy

Thank you for shopping with RaptiVanta.

This Shipping & Delivery Policy explains our order processing, shipping fees, estimated delivery times, tracking procedures, and responsibilities relating to delivery.

Shipping availability may vary depending on the product, destination, carrier restrictions, and applicable import or transportation regulations. Available shipping options will be displayed during checkout.

1. Order Processing

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will normally begin processing on the following business day.

Processing time may be extended during:

• Holidays and peak shopping periods
• Periods of unusually high order volume
• Product availability verification
• Payment or address verification
• Severe weather or transportation disruptions
• Other circumstances outside our reasonable control

In these circumstances, order processing may take up to 5 business days or longer when reasonably necessary.

Order processing time is separate from the estimated delivery time.

2. Order Confirmation

After placing an order, customers will normally receive an order confirmation email at the email address provided during checkout.

The confirmation email acknowledges that the order was received. It does not guarantee product availability, shipment, or acceptance of the order.

RaptiVanta may review, place on hold, or cancel an order when reasonably necessary because of:

• Product unavailability
• Pricing or product information errors
• Payment authorization issues
• Suspected fraud or unauthorized activity
• Shipping restrictions
• An incomplete or invalid delivery address
• Quantity or purchasing limitations

If an order is cancelled before shipment, the applicable payment will be refunded to the original payment method.

3. Shipping Fee

RaptiVanta charges a flat standard shipping fee of:

$6.90 per order

The shipping fee applies to eligible orders and destinations unless a different amount is clearly displayed during checkout.

Customers will not be charged an additional shipping fee solely because eligible products from the same order are shipped in separate packages.

The shipping fee does not include:

• Import duties
• Customs charges
• Local taxes
• Brokerage fees
• Remote-area charges imposed separately by local authorities or carriers
• Fees resulting from an incorrect address, refused delivery, or unclaimed package

Original shipping fees are generally non-refundable after shipment, except where required by applicable law or when the entire order is cancelled because of a verified error by RaptiVanta.

4. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and dispatched.

Typical estimated delivery times are:

United States: 5–10 business days
International destinations: 10–20 business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery time may vary depending on:

• Delivery destination
• Product location and availability
• Carrier operations
• Customs inspection
• Weather conditions
• Holiday demand
• Local delivery conditions
• Transportation disruptions
• Incorrect or incomplete delivery information
• Events outside RaptiVanta’s reasonable control

A delivery estimate shown on the website, checkout page, order confirmation, or tracking page does not guarantee arrival on a specific date unless RaptiVanta expressly confirms a guaranteed delivery service in writing.

5. Shipping Availability

RaptiVanta may not be able to ship every product to every location.

Certain reptile supplies may be restricted because of:

• Product size or weight
• Electrical or voltage requirements
• Fragile components
• Carrier restrictions
• Manufacturer restrictions
• Customs or import requirements
• Local animal-care, environmental, or product regulations

An order may be cancelled or adjusted if a product cannot legally or reasonably be shipped to the provided destination.

When an affected product cannot be shipped, the customer will be contacted and the applicable amount paid for the unshipped product will be refunded.

6. Shipping Carriers

RaptiVanta works with third-party fulfillment providers and shipping carriers.

The carrier used for an order may depend on:

• Delivery destination
• Product type
• Package size and weight
• Warehouse availability
• Shipping service availability
• Operational requirements

Customers generally cannot select a specific carrier unless a carrier-selection option is expressly provided during checkout.

RaptiVanta does not control a carrier’s internal operations, routing decisions, delivery schedule, or tracking system.

7. Tracking Information

When tracking information becomes available, it will normally be sent to the email address provided during checkout.

Tracking information may take approximately 2–5 business days after shipment to begin displaying movement or carrier scans.

A temporary lack of tracking updates does not necessarily mean that the package has been lost or was not shipped. Carriers may delay the first scan, miss an intermediate scan, or update tracking information after the package reaches another facility.

Customers are responsible for monitoring the tracking information and making reasonable arrangements to receive the package.

8. Split Shipments

Orders containing multiple products may be shipped in separate packages.

Products may ship separately because they:

• Are stored at different fulfillment locations
• Require different packaging
• Have different processing times
• Are subject to different carrier requirements
• Become available at different times

Separate packages may have different tracking numbers and delivery dates.

No additional standard shipping fee will be charged solely because RaptiVanta divides an eligible order into multiple shipments.

9. Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting an order, customers should verify:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City and state or province
• Postal or ZIP code
• Country
• Telephone number
• Any necessary delivery instructions

RaptiVanta is not responsible for delivery problems caused by incorrect, incomplete, outdated, or undeliverable information supplied by the customer, except where required by applicable law.

10. Address Changes

Address-change requests should be submitted within 12 hours after placing the order.

Contact:

Email: daxjosckmopsv@gmail.com

Submitting an address-change request does not guarantee that the address can be changed.

Once an order has entered processing, been assigned to a fulfillment location, received a shipping label, or been transferred to a carrier, changes may no longer be possible.

RaptiVanta is not responsible for an unsuccessful address-change request when fulfillment or shipment had already begun before the request could reasonably be processed.

An address is not considered changed until RaptiVanta confirms the change by email.

11. Order Cancellations

Cancellation requests should be submitted as soon as possible and preferably within 12 hours after purchase.

Cancellation is not guaranteed.

An order may no longer be eligible for cancellation after it has:

• Entered fulfillment
• Been prepared or packaged
• Received a shipping label
• Been assigned to a carrier
• Been shipped

An order is not considered cancelled until RaptiVanta confirms the cancellation by email.

When cancellation is no longer possible, the customer may request an eligible return after delivery in accordance with the RaptiVanta Return & Refund Policy.

12. Shipping Delays

Shipping and delivery dates are estimates unless expressly stated otherwise.

When RaptiVanta learns that an order cannot be shipped within the timeframe originally provided, we may:

• Provide an updated shipping estimate
• Request the customer’s consent to the delay
• Offer cancellation of the affected unshipped product
• Issue a refund for the affected unshipped product when required

RaptiVanta is not responsible for carrier or customs delays that occur after an order has been transferred for delivery, except to the extent responsibility cannot legally be excluded.

We will provide reasonable assistance using the information available to us.

13. Delays Beyond Our Reasonable Control

Delivery may be affected by circumstances outside RaptiVanta’s reasonable control, including:

• Severe weather
• Natural disasters
• Wildfires or flooding
• Labor disruptions
• Transportation interruptions
• Carrier network congestion
• Customs inspections
• Government actions
• Public emergencies
• Local delivery restrictions
• System or infrastructure failures

RaptiVanta will not be responsible for losses caused solely by these events to the extent permitted by law.

This section does not eliminate any refund or cancellation rights that cannot legally be waived.

14. Incorrect, Incomplete, or Undeliverable Addresses

If a package cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable address, the package may be:

• Returned to the sender
• Held by the carrier
• Delivered to the address originally provided
• Disposed of according to carrier procedures
• Subject to additional carrier fees

When a package is returned and received at an appropriate return facility, RaptiVanta may offer:

• Reshipment after the customer pays the applicable shipping and handling costs
• A refund of the eligible product amount, excluding original shipping fees and other non-refundable charges

A refund or reshipment cannot be completed until the package has been returned and its condition has been reasonably verified.

RaptiVanta does not guarantee recovery, replacement, or reimbursement when a package is delivered to an incorrect address provided by the customer.

15. Refused or Unclaimed Packages

Packages that are refused, unclaimed, abandoned, or not collected are not automatically treated as approved returns.

Customers may be responsible for:

• Original shipping charges
• Return shipping charges
• Carrier fees
• Customs charges
• Reshipment costs
• Other costs resulting from the failed delivery

Any refund will be considered only after the returned package is received and inspected.

Products that are lost, damaged, destroyed, or not returned by the carrier may not qualify for a refund unless otherwise required by law.

16. Delivery Attempts and Signature Requirements

Some packages may require:

• A recipient signature
• An adult signature
• In-person delivery
• Collection from a carrier facility
• Additional identity or address verification

These requirements may depend on the product, order value, destination, or carrier.

Customers are responsible for monitoring tracking updates and responding to carrier notices.

Failure to accept delivery, provide a required signature, or collect a package may result in return-to-sender charges or additional shipping costs.

17. Packages Marked as Delivered

If tracking indicates that a package was delivered but it cannot be located, customers should first:

• Check the mailbox and all entrances
• Check around the delivery location
• Review any carrier delivery photograph
• Ask household members
• Ask neighbors, reception staff, or building management
• Confirm that the shipping address is correct
• Contact the carrier and request delivery details

Some carriers may mark a package as delivered shortly before the physical delivery is completed. Customers should allow a reasonable period for the package to appear.

If the package remains missing, contact RaptiVanta with the order number and any carrier case or claim information.

Carrier delivery confirmation will be considered relevant evidence that delivery occurred, but each claim will be reviewed based on the available information and applicable law.

RaptiVanta will provide reasonable assistance but does not guarantee a refund or replacement for a package that is lost or stolen after confirmed delivery.

18. Packages Lost in Transit

A package may be considered potentially lost when tracking has shown no meaningful movement beyond the carrier’s normal delivery period.

Customers should contact RaptiVanta rather than independently returning or replacing the order.

We may request:

• Confirmation of the delivery address
• Additional time for carrier investigation
• Completion of a carrier claim or declaration
• Verification that the package was not received
• Other reasonable information needed to investigate the shipment

A replacement or refund is not automatically issued when tracking is temporarily delayed.

Any resolution will depend on the carrier investigation, shipping records, available evidence, product availability, and applicable legal requirements.

19. Damaged Packages

Customers should inspect delivered packages as soon as reasonably possible.

If a product or shipping package arrives damaged, contact RaptiVanta within 7 days after delivery.

Please provide:

• The order number
• A description of the damage
• Clear photographs of the product
• Photographs of the shipping package
• Photographs of the shipping label
• Photographs of damaged components
• Video evidence when reasonably necessary

Customers should keep all packaging and damaged materials until the review is complete.

Discarding the packaging or product before the claim is reviewed may make carrier verification more difficult.

Depending on the circumstances, RaptiVanta may provide replacement parts, a replacement product, a partial refund, a full refund, or return instructions.

20. Fragile and Electrical Reptile Supplies

Some reptile supplies, including habitat decorations, glass products, lamps, heating equipment, thermostats, lighting equipment, and enclosure accessories, may require careful handling and installation.

Customers are responsible for:

• Inspecting products before installation or use
• Reviewing voltage and electrical specifications
• Following the manufacturer’s instructions
• Using products only for their intended purpose
• Confirming suitability for the enclosure and reptile species
• Discontinuing use if a product appears damaged or unsafe

Shipping damage should be reported before the product is installed, modified, or placed inside an occupied enclosure.

Damage caused after delivery by improper installation, unsuitable voltage, misuse, modification, animal activity, excessive moisture, or failure to follow instructions is not considered shipping damage.

21. International Shipping

International shipping is available only to eligible destinations and for eligible products.

Customers placing international orders are responsible for understanding their country’s:

• Import requirements
• Customs procedures
• Product restrictions
• Electrical and safety standards
• Tax obligations
• Animal-care and environmental regulations

International delivery estimates may be affected by customs clearance and local carrier operations.

RaptiVanta does not control customs processing and cannot guarantee a specific customs clearance date.

22. Duties, Taxes, and Customs Charges

International orders may be subject to:

• Import duties
• Value-added tax
• Sales or consumption tax
• Customs processing fees
• Brokerage fees
• Local carrier charges
• Other government-imposed charges

These charges are not included in RaptiVanta’s listed product price or standard shipping fee unless expressly stated during checkout.

The recipient is responsible for charges imposed by the destination country, customs authority, broker, or local carrier.

RaptiVanta cannot determine these charges in advance and does not receive or control them.

Failure to pay applicable import charges may result in delay, return, abandonment, or disposal of the package.

23. International Delivery Refusal

Refusing an international delivery or failing to pay customs charges does not automatically qualify the order for a full refund.

If the package is returned to an appropriate facility, any eligible refund may be reduced by:

• Original shipping fees
• Return shipping fees
• Customs charges
• Brokerage fees
• Carrier charges
• Other non-refundable costs

A refund cannot be guaranteed when customs authorities or carriers abandon, destroy, confiscate, or refuse to return a package.

24. Product Seizure or Import Restrictions

RaptiVanta is not responsible for a product being delayed, rejected, confiscated, or destroyed because it is restricted or prohibited in the destination country, except where RaptiVanta knowingly shipped a product in violation of applicable requirements.

Customers should confirm local import eligibility before placing an international order.

When RaptiVanta identifies a shipping restriction before dispatch, we may cancel the affected product and refund the amount paid for that unshipped product.

25. Delivery Evidence and Claims

RaptiVanta may use the following information when reviewing a delivery claim:

• Carrier tracking records
• Delivery confirmation
• Delivery photographs
• Signature records
• GPS or location information supplied by the carrier
• Customer communications
• Address records
• Carrier investigation results

Submitting a missing-package claim does not automatically guarantee a refund or replacement.

Claims involving false statements, altered evidence, unauthorized transactions, or repeated policy abuse may be denied to the extent permitted by law.

26. Third-Party Fulfillment

RaptiVanta may use third-party fulfillment providers, warehouses, distributors, or shipping partners to prepare and dispatch orders.

Packages and shipping labels may identify a fulfillment provider, warehouse, distributor, or carrier rather than RaptiVanta.

This does not affect the customer’s ability to contact RaptiVanta regarding the order.

Customers should not return a product to the address shown on the shipping label unless RaptiVanta specifically provides that address as the authorized return destination.

27. Customer Responsibility

Customers are responsible for:

• Providing accurate contact and delivery information
• Monitoring tracking updates
• Being available to receive the package
• Responding to carrier notices
• Paying applicable import charges
• Following delivery and collection instructions
• Reporting delivery issues within a reasonable period
• Inspecting products before use

Failure to perform these responsibilities may affect RaptiVanta’s ability to investigate or resolve a delivery issue.

28. Limitation of Shipping Responsibility

RaptiVanta is responsible for arranging shipment in accordance with the order and applicable store policies.

To the maximum extent permitted by law, RaptiVanta is not responsible for indirect, incidental, or consequential losses resulting solely from a delivery delay, missed delivery estimate, carrier disruption, customs delay, or package theft after confirmed delivery.

RaptiVanta does not guarantee compensation for:

• Missed appointments
• Lost income
• Animal boarding expenses
• Replacement products purchased elsewhere
• Veterinary costs
• Business interruption
• Other indirect losses resulting from a shipping delay

Customers should avoid relying on an estimated delivery date when a reptile’s immediate care, heating, lighting, feeding, or habitat safety depends on receiving the product by a particular date.

Nothing in this section excludes or restricts rights or remedies that cannot legally be excluded.

29. Consumer Rights

This policy does not exclude, restrict, or replace any consumer right or remedy that cannot legally be excluded or restricted.

Where applicable law provides greater rights than this policy, the applicable legal requirement will control.

30. Contact Information

For shipping or delivery questions, contact:

Store Name: RaptiVanta
Email: daxjosckmopsv@gmail.com
Website: reptivanta.com

Customer support generally responds within 1–2 business days, Monday through Friday, excluding public holidays.

Please include your order number and a brief description of the issue when contacting us.